Easy to use, with a big focus on friendly

You want your money locked tight and ready when you are. So that’s what we have for you here.

Easy

Our online banking is fast-loading and easy to move around. You shouldn’t need to spend too much time thinking about it.

Friendly

No jargon or complex banking terms…just plain simple language.

Secure

The technology we use to protect you includes face and fingerprint ID on supported devices and multi-factor authentication.

Want to see how things work?

Online banking

App banking

To make payments on the fly, check your balances, move money, and get the everyday tasks done.

Online banking

Internet banking

For all your big-screen banking needs, like tax prep, reviewing statements, and filtering transactions.

You’ve got payments sorted

Digital wallets

You can pay with your phone or wrist with Apple Pay™, Google Pay™, Samsung Pay™, Fitbit Pay and Garmin Pay™. Check out our digital wallets pages for more information.

Learn more

PayID

You can also make payments easier by using your mobile number or email with PayID and faster with Osko near real time transfers.

Learn more

And can take care of the basics

Limits

Update your payment limits quickly and easily.

Cards

Manage temporarily lost cards, cancel stolen cards, replace cards, and change that PIN.

Notifications

Keep up to date with message notifications.

Messages

Easily send us secure messages with attachments from your app or internet banking.

You can learn more about yourself

Your choice of tools to track your money and better understand where the opportunities are. The more you know, the better you can make sense of it all.

  • Stay on top of your finances – with personalised insights.
  • We’ll monitor upcoming payments – and let you know when things might be a bit tight.
  • We’ll track your spending, saving and cash flow – and alert you to changes you need to know about.
  • We’ll notify you – if we spot a chance to boost your savings.

 

Learn more

And get help if you need it

Not sure how to find your way around the app or your internet banking? Find your help videos here.

Introduction

The MyState Bank mobile app

Log in

The easy way to log into the app, including Face ID.

Payments

The easy way to make a payment on the app.

Accounts

The easy way to manage your accounts on the app.

Profile and security

The easy way to manage your profile and security on the app.

Contact us via the app

The easy way to contact us through the app.

Introduction

MyState Bank internet banking.

Log in

The easy way to log into internet banking with 2-step verification.

Accounts

The easy way to manage accounts on internet banking.

Profile and security

The easy way to manage your profile and security on internet banking.

Explore more ways to bank

Branches, on the phone, ATMs, post offices and more ways to do your banking.

 

Learn more

Online banking

Want to know more?

Help yourself with more information in our help centre.

How do I register for online banking?

You can register for online banking through internet banking on your desktop or via the mobile app.

Internet banking

  1. Go to mystate.com.au
  2. Log into internet banking.
  3. Select Register for online banking.
  4. Follow the steps using either your personal details or information on your Visa Debit card.

Mobile app

  1. Select Register for online banking.
  2. Follow the steps using either your personal details or information on your Visa Debit card.
How do I download and access the mobile app?

Here’s how:

  1. Open Google Play or the Apple App Store on your device and type ‘MyState Bank’ in the search bar.
  2. Download the MyState Bank App.
  3. Open the app.
  4. If you’re registered you can log in using your customer number and password.
  5. If you’re not already set-up, you can select Register for online banking.
I’ve locked myself out of online banking. What can I do?

You can try resetting your password/passcode after a period of time by selecting Forgot password/passcode. If you can’t wait, you can call us on 138 001 and we can help you get back into your banking.

How can I disable face ID?
You can do it through your device settings, it’s not an app setting.
I’ve forgotten my password, how do I get it reset?

Head to the app or internet banking and hit the Forgot password link.

How long is the password reset link valid for?

The link expires in 12 hours. If you need a new one, please call us on 138 001.

How can I change my payment limits?

You can update your payment limits on the app or internet banking. These limits are broken down into different types:

  • Osko payment - these are your NPP or near real-time payments that are usually completed in a couple of minutes.
  • Standard transfer - this type of transfer may take up to 3 business days to be completed.
  • BPAY - your bill payments through online banking.

Your payment limit includes all payments you make from the app or internet banking in a day, plus any scheduled payments that have been set up to go out on that same day.

If you need a higher limit to what’s available please call us on 138 001.

Can I redraw from my personal loan or home loan account via online banking?

Yes, you can redraw from your home loan or personal loan account via the app or internet banking if you have an eligible product that allows you to redraw.

You must have a MyState Bank account to have the redraw balance transferred into.

How can I access my statements?
You can easily access your statements in the app or internet banking.
How do you come up with my Insights?
Our technology uses your account activity to predict, analyse and interpret your spending patterns to deliver unique and informative Insights that are completely personal to you.
Help centre

We’re here to help

Online banking

138 001

Call us

 

Online banking

Email us

24/7

Online banking

Help centre

FAQs

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