Contact us
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Call us
138 001 or +61 3 6233 0679 (overseas)
Our Customer Care team is available:
Monday to Friday - 8:00am and 6:00pm (AEST/AEDT)
Saturday - 9:00am to 1:00pm (AEST/AEDT)
Translator Interpreter Services (TIS) are available.
Lost or stolen cards
Visa Debit or Redicard: 1800 648 027 or +61 2 8299 9101 (Overseas)
MasterCard: 1300 135 538 or +61 2 8225 0620 (Overseas)
These services are available 24/7 everyday of the year.
Fraud bureau services
1300 705 750 or +61 2 8299 9534 (Overseas)
MyState's fraud department provides 24/7 monitoring of card transactions. If you receive a call or SMS from them, you can confirm the validity of the message by checking it’s from one of the numbers above before responding.
Complaints & feedback
We work hard to deliver the best banking experience possible to our customers. We value your opinion, so if a product or service does not meet your expectations, we want to know about it.
Financial hardship
We understand that personal circumstances can change from time to time and when you least expect it. Such circumstances can range from losing your job or illness to a marriage break down.
Email us
Use our convenient email form to make communicating with MyState Bank easier.
Visit us
MyState Bank has branches located around Tasmania as well as access to the Bank@Post network.
We’re here to help
138 001
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