Business Internet Banking platform to be retired
With fewer customers using the platform, we’ve focused on delivering a more secure and modern experience through our new internet and mobile banking platform.
In June 2025, we advised customers that we will be retiring the MyState Business Internet Banking platform in November 2025.
As more customers move to mobile and digital-first banking, we’ve focused on delivering a more modern, secure, and flexible experience through our new Online Banking platform — already trusted by over 130,000 customers.
If you currently use Business Internet Banking, we want to give you plenty of notice and the support you need to make the switch to the new Online Banking platform with confidence.
Key feature comparison
Before you switch, here are a few differences between the old and new platforms, the key ones being Batch Payments, Delegated Access and Many to Sign:
Feature |
Current platform |
New platform |
|---|---|---|
| Access | Desktop only | Desktop + Mobile App |
| Payment types | Transfers (up to 48hrs), BPAY® | Transfers, BPAY, Osko® (real-time), PayID®, PayTo® |
| Manage payment limits | ✗ Not available | ✓ Available. Each User with access to the account will have full control over their own payment limits. |
| Card management | ✗ Not available | ✓ Available |
| Update contact details | ✗ Not available | ✓ Available |
| Reset password | ✗ Not available | ✓ Available |
| Cash flow insights & bill alerts | ✗ Not available | ✓ Available |
| Loan redraw | ✗ Not available | ✓ Available |
| Batch payments | ✓ Available | ✗ Not available |
| View only access | ✓ Using the Roles and Delegated Users feature | ✓ Signatory with View Only Access |
| Time based access restrictions | ✓ Available - control when a user can log in e.g. time of day or days of week. | ✗ Not available |
| Delegated User access | ✓ Give users limited access to making payments and viewing accounts via Online Banking. | ✓ Available – Signatory set up with View Only or Full Access |
| Many to Sign payments | ✓ Available | ✓ Will be made available before the retirement of the Business Internet Banking platform. |
| Statements | ✓ Admin and Delegated Users can view Statements | ✓ Account Owners yes (logging in with Business Customer Number). Signatories will have access to Transaction Listings. |
Many to Sign – Coming to Online Banking in October 2025
For customers who require dual or multi-approver functionality, we’re introducing a Many to Sign feature in our new Online Banking platform.
How Many to Sign will work
- ✓ Simple user setup: Each User to be set up as a Signatory with either View Only or Full Access – no more complex Admin and Delegated Users roles.
- ✓ Faster payments: Full Access Users can initiate and approve internal and external payments, including BPAY and Osko (real-time)
- ✓ Clear, simple approvals: Set approval rules per account. Approvals won’t expire after 72 hours.
- ✓ Full visibility: Full Access Users can track payment progress at a glance - see pending, approved, declined, or cancelled payments. And if you change your mind you can ‘revoke approval’ on a payment you’ve previously approved before it is fully processed, giving you more control.
- ✓ Flexible scheduling: Delete and recreate scheduled payments when needed.
- ✓ Personalised limits: Each User can view and manage their own payment limits directly in Online Banking.
- ✓ Manual notifications (for now): Users will need to notify each other when approvals are required — automated alerts will come later.
- ✗ Batch payments: Will not be supported in the new platform.
More new features available in Online Banking
The new platform includes enhanced features, including:
- Desktop and mobile app access
- Real-time payments via Osko and PayID
- Custom payment limits per user
- Card management and contact detail updates
- Personalised cash flow insights and bill reminders
- Loan redraw*
*Not available on Many to Sign
What happens next?
We’ll contact Business Internet Banking Users when a final date for the retirement of Business Internet Banking is confirmed.
If you no longer need the Many to Sign or Batch Payment features
The new Online Banking platform offers an updated set of features, including a mobile app, which may better suit your banking preferences.
Ready to switch to the new Online Banking platform now? To get set up, call our friendly Customer Care team on 138 001 or visit your local MyState Bank branch.
Still need the Many to Sign feature?
We aim to have the Many to Sign feature ready in our new Online Banking platform before the retirement of Business Internet Banking in November.
We’ll let you know when it’s live and it’s time to make the switch. We will support you every step of the way.
If you think our Online Banking solution will no longer meet your needs
We appreciate that these changes might impact how your business manages its banking. That’s why we are reaching out early — to give you plenty of time to explore your options if needed. Please know that this decision wasn’t taken lightly, and while we wouldn’t like to see you go, you can close your account. To do this, call our Customer Care Team on 138 001 or visit your local MyState Bank branch.
Need help?
Whether you're ready to switch to the new Online Banking platform now or just exploring your options, we’re here to help.
Contact our friendly Customer Care team on 138 001, or visit your local MyState Bank branch.
