Customer Care Southern Tasmania Launceston Devonport Burnie Fraud and contact details
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Customer Care
Southern Tasmania
Launceston
Devonport
Burnie
Fraud and contact details

Customer Care

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Australia Day Mon 26 Jan Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
ANZAC Day Sat 25 Apr Closed
King's Birthday Mon 8 Jun Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

Southern Tasmania

Glenorchy, Rosny, Kingston and Hobart

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Australia Day Mon 26 Jan Closed
Royal Hobart Regatta Mon 9 Feb Closed
Eight Hours Day Mon 9 Mar Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
Easter Tuesday Tue 7 Apr Closed
ANZAC Day Sat 25 Apr Closed
King's Birthday Mon 8 Jun Closed
Royal Hobart Show Thu 22 Oct Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

Launceston

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Australia Day Mon 26 Jan Closed
Launceston Cup Wed 25 Feb Closed
Eight Hours Day Mon 9 Mar Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
Easter Tuesday Tue 7 Apr Closed
ANZAC Day Sat 25 Apr Closed
King's Birthday Mon 8 Jun Closed
Royal Launceston Show Thu 8 Oct Closed
Recreation Day Mon 2 Nov Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

Devonport

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Devonport Cup Wed 7 Jan Closed
Australia Day Mon 26 Jan Closed
Eight Hours Day Mon 9 Mar Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
Easter Tuesday Tue 7 Apr Closed
ANZAC Day Sat 25 Apr Closed
King's Birthday Mon 8 Jun Closed
Recreation Day Mon 2 Nov Closed
Devonport Show Day Fri 27 Nov Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

Burnie

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Australia Day Mon 26 Jan Closed
Eight Hours Day Mon 9 Mar Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
Easter Tuesday Tue 7 Apr Closed
ANZAC Day Sat 25 Apr Closed
King's Birthday Mon 8 Jun Closed
Burnie Show Fri 2 Oct Closed
Recreation Day Mon 2 Nov Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

24/7 Fraud support

Report a scam or suspicious transactions to our 24/7 fraud hotline on 1300 705 750 or +61 2 8299 9534 (overseas)

MyState’s Fraud Department provide 24/7 monitoring of card transactions. If you receive a call or SMS from them, you can confirm the validity of the message by checking it’s from one of the number below before responding.
+61 437 126 492
+61 489 988 024

Contact information

138 001 or +61 3 6233 0679 (overseas)

Normal trading hours:

Monday to Friday – 8:00am to 6:00pm (AEST/AEDT)

Saturday – 9:00am to 1:00pm (AEST/AEDT)


Lost or stolen cards

These services are available 24/7 every day of the year.

Visa Debit:
1800 648 027 or +61 2 8299 9101 (overseas)

Mastercard:
1300 135 538 or +61 2 8225 0620 (overseas)


Your new easier, friendlier, better app is now available to download.

We’re here to help

138 001

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Email us

24/7

Help centre

FAQs

1 Payments are typically received in under a minute when made between participating financial institutions. PayID is only available for use with the New Payments Platform through participating institutions.