Contact us
Find answers to save yourself time
Call us
138 001 or +61 3 6233 0679 (overseas)
Our Customer Care team is available:
Monday to Friday - 8:00am and 6:00pm (AEST/AEDT)
Saturday - 9:00am to 1:00pm (AEST/AEDT)
Translator Interpreter Services (TIS) are available.
Lost or stolen cards
Visa Debit: 1800 648 027 or +61 2 8299 9101 (Overseas)
MasterCard: 1300 135 538 or +61 2 8225 0620 (Overseas)
These services are available 24/7 everyday of the year.
Fraud bureau services
1300 705 750 or +61 2 8299 9534 (Overseas)
MyState’s Fraud Department provide 24/7 monitoring of card transactions. If you receive a call or SMS from them, you can confirm the validity of the message by checking it’s from one of the number below before responding.
+61 437 126 492
+61 489 988 024
Media relations
Reach the media team for interviews, comment and enquiries.
Media relations can be contacted at Media@mystate.com.au
This email address is for journalists only. Media relations cannot respond to customer enquiries or advertising enquiries.
Complaints & feedback
We work hard to deliver the best banking experience possible to our customers. We value your opinion, so if a product or service does not meet your expectations, we want to know about it.
Financial hardship
We understand that personal circumstances can change from time to time and when you least expect it. Such circumstances can range from losing your job or illness to a marriage break down.
Email us
Use our convenient email form to make communicating with MyState Bank easier.
Visit us
MyState Bank has branches located around Tasmania as well as access to the Bank@Post network.
