We see your complaint or feedback as an opportunity to not only resolve the matter for you, but as a way to improve the way we do things.
You can advise us of your complaint or provide feedback by:
Details of your complaint or feedback
So that we can resolve your complaint as quickly as possible, it is important that you provide us with as much information as possible. This includes details such as:
We will try our best to resolve the complaint for you on the spot, and in most cases we can. If we can’t we will:
If we request further information from you to help us resolve your complaint and you do not respond, we may consider the matter resolved. However, if you provide information at a later date we will reopen the complaint and continue to work on a resolution for you.
If you are not satisfied with our initial response, you can request for your complaint to be reviewed by our Customer Advocate. Our Customer Advocate’s role is to act as independently as possible and to make sure that your complaint was handled fairly.
Customer Advocate ReviewPhone: 138 001Email: firstname.lastname@example.orgPost: GPO Box 1274, Hobart TAS 7001
MyState Bank is a member of the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution body that deal with complaints regarding the financial services industry.
Australian Financial Complaints AuthorityOnline: www.afca.org.au Email: email@example.com Phone: 1800 931 678 Post: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001