How do I register for Internet or Mobile Banking?
If you are registered for the regular Internet Banking service, just use the same Customer Number and Password to access Mobile Banking.
If you are not registered for Internet Banking, give us a call on 138 001 to register.
How do I register for MyState Apps?
If you’re already registered to use Internet Banking, all your login details are the same and you don’t need to register to use MyState Apps.
If you’re not registered for Internet Banking, you’ll need to call us on 138 001 to register before you get started.
How do I get my Internet Banking password reset?
To reset your password please call us on 138 001.
Can businesses use MyState Apps?
Mobile Banking is currently only available for Personal Internet Banking. Although not optimised for smartphones, Business Internet Banking is available by visiting mystate.com.au.
What fees and charges apply?
MyState Mobile Apps are completely free to download, and there are no additional fees or charges for Mobile Banking. Only standard account and transaction fees apply. Depending on your mobile phone plan and usage, you may incur an Internet data charge from your service provider.
What if my mobile is lost or stolen?
Because you’re required to enter your customer number and password when accessing MyState Mobile Banking and the MyState Apps, your account information should remain protected in the event your phone is lost or stolen. We do however recommend that you don’t save your Customer Number or password anywhere on your phone, and suggest setting up “Find My iPhone” so you can remotely wipe your personal information from your phone.
How can I tell if it is the genuine MyState App or website?
You can be sure you are always viewing the genuine MyState website by following these simple steps:
- Always ensure that you access the MyState website by visiting mystate.com.au from your web browser and that this address is visible in the address bar
- Never access the MyState website from an email link
iPhone and Android Apps
Only download the MyState App from the Apple App Store and the Google Play Store at the following locations.
What security measures are used?
We use 128-bit SSL data encryption technology to help provide the best protection for passwords, account details and all other information exchanged via our site.
Because MyState Mobile Banking and the MyState Mobile App use the same password as Internet Banking, the same strong password rules apply.
Sessions will time-out automatically after a total of 15 minutes, or 5 minutes of inactivity.
Transfers and payments are only possible to payees and billers that have previously been saved in Internet Banking (via the full website).
For more information visit the security section.