Our Customer Care staff are able to do all of the things our branch staff can do, except for cash-based transactions that require you to actually be present at a branch.
Simply call our Customer Care team on 138 001.
Our Customer Care team can help you with:
- Everyday account enquiries: transaction, loan and term deposit accounts
- Taking out insurance
- Applying for any product or service including new accounts, cards, or cheque books
- Changing your address
- Cancelling or placing a stop payment on cheques
- Activating your MyState Visa Debit or rediCARD PLUS cards
Of course, if you’d like to do something that isn’t covered on this list, just give Customer Care a quick call on 138 001. They’re available Monday to Friday 8:30am to 5:30pm and Saturday 9:00am to 1:00pm.