MyState staff members will never ask you to disclose your confidential PIN, Internet Banking password or phone banking access code over the phone, by email or in person. If someone contacts you asking for these details, do not provide them – they are very likely a scammer.
There are common things to look out for, but the best thing to remember if someone is contacting you offering you something that’s too good to be true, then it is probably a scam.
What to look out for
Scammers and fraudsters are constantly coming up with new ways to gain access to your personal banking. Things to look out for include:
- Emails that tell you that you have won a prize, offer employment opportunities or that ask you to enter lotteries
- Anyone asking you to provide your bank details to support the transfer of funds
- Free websites and downloads (such as music, adult sites, games or movies). These may install harmful programs without you knowing
- SMS (text messages) and voicemail messages that ask you to call a number and then input your details via an automated service
- Emails or phone calls asking you to confirm your details, click on links or attachments within an email, or to complete a form on an unknown website.
One common type of scam is where cold callers, pretending to be from a reputable company or government organisation, coerce unsuspecting victims into providing or confirming personal or banking information over the phone, such as your name, date of birth, card details, account numbers or passwords and Access Codes. The scammers then use this information to process fraudulent transactions on the victim’s card or wrongfully access their banking services in some other way.
In many instances the caller already knows part of the victim’s card number and will ask for the remaining digits, or they may have the full card number and ask the customer to verify it and provide the confidential 3 digit CVV number and expiry date. This enables the scammer to process a transaction online even without the card being present.
Cheque fraud is the use of a cheque to gain a financial advantage by deception. This includes altering cheques, stealing cheques, duplicating or counterfeiting cheques.
Criminals also use false invoices to obtain legitimate cheques, deposit cheques into a different third party account without authority or deposit cheques for payment knowing that insufficient funds are in the account to cover the deposited cheques.
MyState’s cheques contain a number of security features designed to make it difficult for fraudsters to alter cheques.
Be aware that the information you share online via social networking websites, such as Facebook, Twitter and LinkedIn may be available for anyone to see.
Don’t share information like your date and place of birth, mother’s maiden name and other standard identification questions. Make your profile private and only add friends you know.
To protect yourself while using social networking sites:
- Customise your privacy settings to make sure your profile pages are only accessible to people you know and trust and not to the general public
- Never publish personal or sensitive information such as your date of birth, driver’s licence number, tax file number or bank account details
- Don’t publish contact details such as your home address or phone number
- Use a different email address if you want to publish this online
If you are ever unsure of an email, delete it immediately and remove it from your deleted items. MyState may contact you through secure mail within your Internet Banking – once you’ve logged in you can communicate with us securely. We will never ask you to provide personal information using your normal email address.
If you are ever unsure if an email is legitimate, please give us a call on 138 001 or send a secure mail message through your Internet Banking.
Card skimming occurs when criminals attach illegal devices to ATM or EFTPOS machines that are designed to ‘skim’ the details of your card and capture your PIN. With this information a fake card is created and used along with your PIN to access your accounts and steal money.
Skimming is not always easy to detect – but there are some signs you should look out for. Apart from usual wear and tear, are there any markings on the ATM or changes in its appearance, like cuts or cracks, glue residue, exposed wires or the remnants of double-sided tape? Does the card entry slot appear to have an extra device attached to it? Does the keypad look normal or does there appear to be an extra layer over the pad?
If an ATM looks like it may have been tampered with, or makes you feel suspicious, do not use it. If there is a contact phone number on the machine, please phone to report it.
How to avoid being targeted by a scam or fraud
Below are some tips to avoid being targeted by scammers:
- Delete all spam emails immediately and empty your deleted items folder.
- Avoid opening any email attachments from a person or organisation that you do not know or trust.
- Do not open suspicious or unsolicited text messages or emails (spam) — delete them.
- Never respond to requests for personal information in an unexpected phone call or email, even if it is supposedly from an organisation you know or trust. If in doubt, contact the organisation using independently verified contact details, by looking in the White Pages or visiting the company’s website by entering their URL directly into the address bar.
- Disregard any emails requesting that you verify account information such as your customer number, Internet Banking password and Access Code. We will never send you an email requesting this information.
- Check your transactions via your statement or Internet Banking regularly to spot anything out of the ordinary.
What to do if you’ve been targeted by a scam or fraud
Call us immediately if you think you might have provided your bank details to a scammer, or are unsure if you’re being targeted – phone us on 138 001 as soon as possible.
Learn more about electronic banking security
The following external websites offer additional information regarding electronic banking security:
- SCAMwatch – SCAMwatch is a website run by the Australian Competition & Consumer Commission (ACCC). The aim of SCAMwatch is to provide information to consumers and small business about how to recognise, avoid and report scams.
- Stay Smart Online – This Australian Government initiative provides information for Australian’s on the simple steps they can take to protect their personal and financial information online.
- ASIC Moneysmart – ASIC Enforces company and financial services laws to protect consumers, investors and creditors.
- Australian Bankers' Association – General information about the banking industry and industry standards